Privacy Policy

1. Who We Are

GrowthOnline operates a digital platform intended to help businesses, freelancers and agencies discover social media content, images, videos, captions, AI prompt ideas and marketing inspiration.

Our website is: https://growthonline.online/

In this policy, “GrowthOnline”, “we”, “us” and “our” refer to the business operating this website and platform.

Before publishing, replace this description with your actual legal business or proprietor name and add your business address where required by applicable law.

2. Information We Collect

2.1 Information you provide

Depending on how you use our services, we may collect:

• Name and contact details, including email address and phone number if supplied.
• Account login information and account preferences.
• Business name, selected industry and business profile information.
• Business logos, brand assets and other files you choose to upload.
• Customer support messages and feedback.
• Affiliate referral information and payout-related details where applicable.

2.2 Transaction information

We may receive information about your orders, subscription plan, payment status, renewal dates, refunds and transaction references. Payment processors handle payment credentials according to their own systems and applicable security requirements.

2.3 Technical information

When you use our website, technical information may be collected, such as IP address, browser type, device information, pages visited, timestamps, error logs and security events.

2.4 Information from third parties

We may receive information from payment providers, website analytics services, affiliate tracking systems and other service providers when needed to operate our platform.

3. How We Use Your Information

We may use personal information to:

• Create and manage your account.
• Provide access to the membership and industry content associated with your plan.
• Process orders, subscription renewals, cancellations and refunds.
• Operate client and reseller features where available.
• Provide customer support and respond to enquiries.
• Track affiliate referrals and calculate eligible commissions.
• Protect our platform against fraud, abuse and unauthorised access.
• Diagnose errors, improve performance and develop our services.
• Send service announcements and essential account notifications.
• Send marketing communications where permitted by law and, where required, with your consent.
• Meet applicable legal, accounting and regulatory obligations.

We aim to collect and use only information reasonably necessary for the relevant purposes and to rely on an appropriate legal basis where required.

4. Payments and Subscriptions

GrowthOnline may offer recurring monthly memberships, including business and reseller plans. The prices and features applicable to your purchase are displayed on the relevant pricing and checkout pages.

We use SureCart and compatible payment processing services to support checkout, order management and subscriptions. Depending on the payment method and integration, payment information may be transmitted directly to the payment processor.

We do not intend to store complete payment card numbers or card security codes on our own website servers. Payment information is handled according to the relevant provider's systems and policies.

Payment providers may independently collect and process personal information under their own privacy policies. Their processing practices are not entirely controlled by GrowthOnline.

We receive relevant transaction and subscription information to confirm payments, provide membership access, handle support requests and maintain business records.

5. Cookies and Analytics

Our website and service providers may use cookies or similar technologies to:

• Keep sessions and account logins working.
• Remember preferences and improve the user experience.
• Protect accounts and detect suspicious activity.
• Understand website performance and usage, where analytics are enabled.
• Measure marketing activity where such tools are implemented.

Some cookies may be necessary for the website to function. Where required by law, we will request consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Blocking certain cookies may affect login, checkout or other website functionality.

The specific cookies used depend on the WordPress theme, plugins, payment integrations and analytics tools active on our website.

6. Content, Business Logos and Uploads

Our platform may allow members to upload business logos, brand assets or other materials to support their content workflow.

We may use uploaded materials to:

• Provide requested branding, previews or processing features.
• Store files so you can access them through your account.
• Maintain service security, troubleshoot errors and prevent abuse.

We do not claim ownership of your uploaded logos merely because you upload them. You are responsible for ensuring that you have the necessary rights to upload and use those materials.

Do not upload sensitive personal information or materials you are not authorised to share. Access to uploaded files may be available to authorised personnel or service providers where necessary to operate, support or secure the service.

Content downloads, usage permissions and any restrictions on redistributing our library assets are governed by the applicable membership terms and content licences.

7. Affiliate Programme and Referrals

If you participate in our affiliate or referral programme, we may process information needed to attribute referrals, record eligible purchases, calculate commissions and administer payouts.

This may include:

• Affiliate account details and referral identifiers.
• Referral clicks, attribution records and qualifying transactions.
• Commission amounts, adjustments and payout status.
• Payment or tax information required for lawful payouts.

Referral tracking may use cookies or similar technologies, depending on the implementation. Affiliates are responsible for following applicable advertising disclosure and marketing rules.

We may share necessary transaction and commission information with our affiliate software or payment providers to administer the programme.

8. When We Share Information

We do not sell personal information as a standalone product. We may share information where reasonably necessary with:

• Service providers: Hosting, storage, email, security, analytics and technical support providers.
• Payment and commerce providers: SureCart and compatible payment processors used to handle purchases and subscriptions.
• Affiliate providers: Systems used to track referrals and administer commissions.
• Professional advisers: Legal, accounting and compliance advisers where appropriate.
• Authorities: Government or law-enforcement bodies where disclosure is legally required or otherwise lawful.
• Business transfers: Relevant parties in connection with a merger, restructuring or sale, subject to appropriate safeguards and applicable law.

We aim to share only the information necessary for the relevant purpose. Service providers may process information under their own terms and privacy policies.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, manage accounts, maintain business records, resolve disputes, enforce agreements and comply with applicable legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected and legal requirements. When information is no longer required, we aim to delete it or anonymise it where appropriate.

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration and disclosure. No website, storage system or transmission method can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and contacting us promptly if you suspect unauthorised access to your account.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing relies on consent.
• Object to or request restrictions on certain processing where applicable.
• Request a copy of certain information in a portable format where legally available.
• Opt out of marketing emails using the unsubscribe instructions provided.
• Raise a complaint with the relevant data protection authority where applicable.

These rights are subject to applicable law, identity verification and any lawful grounds for retaining or processing information. We may need to retain certain transaction or accounting records even after an account is closed.

To submit a privacy request, contact us using the details in Section 14. We may ask for reasonable information to verify your identity before responding.

11. Children's Privacy

GrowthOnline is intended for businesses, professionals and agencies, not children. Our services are not knowingly directed at children, and we do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can assess and address the request as appropriate.

12. Third-Party Websites and Services

Our website may link to external websites, AI platforms, social media services, advertising libraries or payment providers. When you visit or use those services, their own terms and privacy policies apply.

We are not responsible for the privacy practices or security of third-party websites that we do not operate. Review their policies before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.